At Eliya Store, we craft each frame with love and personal care. Since our products are customized with your personal photos and names, we cannot accept returns or offer refunds if you change your mind.

Damaged or Wrong Items:
If your frame arrives damaged during shipping or if there is a mistake from our side, we will happily send you a Brand New Replacement for FREE.

• Please take a photo or video of the damaged item within 24 hours of delivery and contact us on WhatsApp.
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